Frequently Asked Questions
Have questions about Ten Thousand training apparel? Find answers about choosing your shorts, understanding product details, caring for your gear, and getting help with an order.
Products & Sizing
How do I choose the right training shorts?
Start with your preferred inseam, fit, and liner preference. Compare the available product options and read each product description before ordering. Our Find Your Perfect Shorts page can help you explore different styles.
What is the difference between 5-inch and 7-inch shorts?
The main difference is inseam length, which affects coverage and where the shorts sit on your legs. Check each product page for available inseams and choose the length that suits your preferences and training routine.
Should I choose lined or unlined shorts?
Lined shorts have a built-in liner, while unlined shorts let you choose your own base layer. Availability depends on the specific style, so review the product details before purchasing.
How do I know which size to order?
Review the size guide linked on the relevant product page and compare its measurements with your own. If you are between sizes or unsure about a fit, contact customer support before placing your order.
Are all shorts available in every color and size?
No. Available colors, sizes, and product variations can differ by style and inventory. Check the options shown on the product page for the latest availability.
Product Care
How should I wash my Ten Thousand apparel?
Follow the care instructions on the garment label and the product information supplied with your item. Care requirements can vary by fabric and product, so do not assume every item should be washed or dried in the same way.
Where can I find details about a product’s materials and features?
Check the product description and specifications on its individual product page. If a material, feature, or performance detail is not listed, contact customer support for clarification before purchasing.
Orders & Shipping
How can I check my order status?
Start with your order confirmation and any shipping notification you received by email. If tracking information is available, use the tracking link provided. If you still need help, contact customer support (keith@tenthousandshorts.com) with your order number.
Can I change or cancel an order after placing it?
Contact customer support as soon as possible and include your order number. Changes or cancellations may not be possible once an order has entered processing or shipping.
How long will shipping take?
Delivery estimates and shipping charges depend on the shipping option, destination, and the policy applicable to your order. Review the Shipping & Returns page and the information shown during checkout before completing your purchase.
What should I do if my order has not arrived?
Check the latest tracking information first. If the tracking has not updated or the estimated delivery window has passed, contact customer support (keith@tenthousandshorts.com) with your order number and tracking details.
Returns & Exchanges
Can I return or exchange an item?
Return and exchange eligibility depends on the policy applicable to your order and the condition of the item. Review the Shipping & Returns page before requesting a return or exchange.
How do I request a return or exchange?
Contact customer support (keith@tenthousandshorts.com) or follow the return instructions provided on the Shipping & Returns page. Have your order number and the email address used at checkout ready.
What if I receive a damaged or incorrect item?
Contact customer support (keith@tenthousandshorts.com) as soon as possible. Include your order number, a description of the issue, and clear photos where relevant so the team can review your request.
Payments & Discounts
Why is my discount code not working?
Check that the code has been entered correctly and that your order meets its terms and eligibility requirements. Some promotions may exclude certain products or cannot be combined. Review the promotion details or contact customer support if the issue continues.
Which payment methods can I use?
Available payment methods are displayed during checkout. Confirm that your preferred method appears before submitting your order.
Account & Customer Support
Do I need an account to place an order?
Check the checkout options on the website. If guest checkout is available, you can follow those steps without creating an account. An account may help you access your order history where that feature is supported.
How do I contact customer support?
Visit the Contact page and use the contact method listed there. Include your order number when asking about an existing purchase so the team can identify your order more easily.
Where can I find more information about Ten Thousand products?
Browse the Shop page, explore the available product categories, or visit Find Your Perfect Shorts for help comparing shorts options.