At Ten Thousand, we stand behind the quality of our products. If an item does not perform as intended within 1 year of purchase, we will replace the item under the following conditions :

1. Purchased from tenthousand.cc only.

   1. We are unable to provide a quality guarantee for items purchased from third-party retailers or other websites.

2. Proof of purchase.

   1. To initiate a claim, you must have your order number and email address used at the time of purchase.

All claims will be handled on a case-by-case basis. Our team will review each situation to determine eligibility for a replacement.

SUBMIT A CLAIM